Frequently Asked Questions

Welcome to PrimeHut Online’s FAQ section. We’re here to help! Find answers to common questions below:

📦 Shipping

1. How long does shipping take?

  • United States: 7–14 business days
  • International: 7–20 business days
  • We always try to ship as quickly as possible

2. Do you ship internationally?

  • Yes, we offer free worldwide delivery on most items

3. How can I track my order?

  • Tracking details are uploaded as soon as possible
  • You can check tracking on our Track Your Order page

🔁 Returns & Refunds

4. What is your return policy?

  • Returns accepted within 7 days of delivery
  • Items must be unused and in original packaging

5. How do I request a return?

  • Contact us via the Contact Us page
  • Provide your order number and reason for return
  • We’ll guide you through the steps

6. What if I received the wrong or damaged item?

  • Send us a message with photos of the item and packaging within 48 Hours of receiving the item.
  • We’ll make it right as quickly as possible

🛍️ Orders & Products

7. Can I cancel or change my order?

  • Orders can be changed or cancelled within a few hours of purchase
  • Contact us quickly before your order is processed

8. Are your products high quality?

  • Yes, all products are carefully sourced and tested
  • We focus on quality, fair pricing, and customer satisfaction

🧾 Payments & Security

9. What payment methods do you accept?

  • Major credit/debit cards
  • PayPal
  • Other secure checkout options

10. Is my payment information secure?

  • Yes, we use SSL encryption and secure processing
  • Your data and transactions are protected at all times

📬 Customer Support

11. How can I contact customer service?

💸 Deals & Promotions

12. Do you offer any discounts or promotions?

  • Yes, we run special deals, seasonal offers, and subscriber-exclusive promotions
  • Sign up for our newsletter and follow us on social media to stay updated